Eric Brown is right. Run away from Kobe and do not look back. Our hood's LEDs failed after less than a year. Kobe could not have cared less. Ordered a new control board through third party supplier, tore the whole greasy thing apart, found the original control board had no ground connection. Installed new one, worked for about another year, followed by intermittent flickering lights, now no lights at all. Called Kobe numerous times, during each problem and their attitude is the same: I bought it, it's out of their hands, it worked when it left the factory, it's mine now. Latest problem, I've ripped it apart, tested relays (fine) tried to test switches but they're micro-sized momentary so difficult to test. They offer zero help, either with parts or product knowledge. Terrible company. I finally got it all back together and lights still don't work. We're buying a new hood, driving this one back to Kobe and throwing it through their front window.
Extremely loud range. Very little suction power. Worst customer service ever from Ron Lee. He is very rude and combative - a keyboard warrior who does not help you but rather fights with you.
Kobe has a wide slection of great range hoods at great prices. I like the modern design with the glass so I went with that. The service and the people were responsive in answering any questions I had. Thank you for making buying a range hood an easy process.
Terrible service. These people don't have their own technicians and when they recommend someone else, as the did to me, you get incompetent technicians that don't know what they're doing. While Kobe does make good looking, functional range hoods , the fact that they are unable to support their product makes them a company to be avoided.
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