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Stephen James BMW
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Stephen James BMW reviews
Information about Stephen James BMW
4,00
100 reviews
The opinions come from external websites
Last update: 09.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtcU1LTnBRRRAB!2m1!1s0x0:0xf799f96d36d85f26!3m1!1s2@1:CIHM0ogKEICAgIDmqMKNpQE%7CCgsIpLiVjwYQwIDIXg%7C?hl=en-US
Chella Emma
google
https://www.google.com/maps/place/?q=place_id:ChIJMayg0U6q2EcRJl_YNm35mfc
1
Very bad service.
1631193755
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM2NVlXelRnEAE!2m1!1s0x0:0xf799f96d36d85f26!3m1!1s2@1:CIHM0ogKEICAgIC65YWzTg%7CCgwIm5XoiQYQwIqKtAI%7C?hl=en-US
fritha dickie
google
https://www.google.com/maps/place/?q=place_id:ChIJMayg0U6q2EcRJl_YNm35mfc
Good afternoon. Thank you for your review of Stephen James. I am sorry that your experience led you to the feedback you have given. Your comments have been passed to our Service manager so that we are aware of any improvements going forward. Thank you again and I do hope we have the opportunity in the future to assure you of our best possible service. With kind regards, Sandra
1632243434
2
Booked it in easily for a service and a diagnostic on the dials. They said all was fine on the service and a fuse needed changing for the dials, but I was ok to pick it up. 450 later I left with my car only to find out that the dials still did not work at all, I went back and have now been charged a 500 further for parts. The hugely frustrating thing is the only reason I took it to a Mini garage is so that it had a premium experience, but now I have lost my car for 4 days instead of 1 with zero apology on the poor experience apart from 60 back for the initial fuse (which never worked) Very poor quality service.
1643272165
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURtNXFmSnlnRRAB!2m1!1s0x0:0xf799f96d36d85f26!3m1!1s2@1:CIHM0ogKEICAgIDm5qfJygE%7CCgsI5a_JjwYQwMeYdA%7C?hl=en-US
Paul Brown
google
https://www.google.com/maps/place/?q=place_id:ChIJMayg0U6q2EcRJl_YNm35mfc
Good morning Mr Brown, thank you for your great 5 star review of Stephen James and particularly for Nick. It was a pleasure to serve you and your kind comments have been passed to Nick. We hope you're enjoying your new car and look forward to seeing you in the future. With kind regards, Sandra
1643275748
5
Stephen James wow what a great service from all your staff I had to wait seven months for my new car but thanks to Nick Reynolds with is updates each month I didnt not mind the wait he is a credit to bmw Bromley. On the day I finally got to pick my new car up all the staff where amazing with me very friendly not like the people I had to deal with at Mercedes before I moved to bmw and to add to my great experience with them because I had waited so long for my new car they give me 300 to take my partner away for a few days. I could not fault them. Big big thank you to Nick going to miss a talks lol thank you all at bmw Bromley will definitely be back for my future cars
1618044021
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNLcWF5UlV3EAE!2m1!1s0x0:0xf799f96d36d85f26!3m1!1s2@1:CIHM0ogKEICAgICKqayRUw%7CCgwI9cjFgwYQ0OaavgE%7C?hl=en-US
Deepa Dabasia
google
https://www.google.com/maps/place/?q=place_id:ChIJMayg0U6q2EcRJl_YNm35mfc
Good afternoon Deepa. Thank you for your kind review of Stephen James BMW Bromley. Your comments are appreciated and have been passed on to Ghanny and to Charlie for recognition. We look forward to serving you again another time. With kind regards, Sandra
1619011935
5
Great visit at BMW today. Charlie was very helpful at the front desk soon as I arrived and the process was very quick. Ghanny worked on my car and did a great video explaining all the work carried out very clearly.
1632710572
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ2bXRfRFF3EAE!2m1!1s0x0:0xf799f96d36d85f26!3m1!1s2@1:CIHM0ogKEICAgID6mt_DQw%7CCgwIrN_EigYQkN2axgE%7C?hl=en-US
Jason Barrett
google
https://www.google.com/maps/place/?q=place_id:ChIJMayg0U6q2EcRJl_YNm35mfc
Good afternoon Mr Barret. Thank you so much for your kind review of Stephen James Bromley. We are delighted to have served you and look forward to seeing you again in the future. With kind regards
1634306117
3
Got what I needed... staff are always polite and do what they can to help.
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