Inattentive and slow service are the opposite of what we're going for, and it's really disappointing to learn our team dropped the ball. Please email us at [email protected] with your info, so we can get in touch. We'll be working to step up the hustle with our team, as we expect from them. Thank you.
1643988955
2
Only reason its getting two stars is because the food was not bad. It took me 45 minutes to finally get a glass of water (Ive never gotten my food before my beverage before lol). Waitress did not check on our table for once due to conversing with another waitress group.
Jordyn, this is extremely concerning to hear about, and we apologize. We'd appreciate getting in touch with you to address this properly and ask that you please email us at [email protected]. We've had some technical issues with third-party apps, so we'll be looking into this ASAP. We apologize for letting you down, and we hope to do better next time. Thank you.
1647960297
1
Genuinely some of the worst customer service Ive ever encountered when placing a delivery order. Ive ordered from waitr on multiple occasions and 5 separate times this location will accept my delivery order that is placed 1 or more hours before they stop accepting orders, then never actually complete the order or notify a driver, wait around an hour for me to contact customer support, then tell waitr that theyve stopped accepting orders. Twice this has happened to me before their order window even closes. You need to fix your hours in the app or train your servers better to fix this. Its immensely frustrating. I dont like to complain but this happens so often Its absurd. I shouldnt have to waste $50 to be told youre closed, especially when i could still order pickup for another hour or so.
That's a huge disappointment, and we're sorry. Please email your comments to [email protected] so we can get more details from you. We always aim to improve, so your experience will give us a chance to step it up. Thanks.
1647960231
3
Didn't meet all the hype
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