My apologies for the issue Jen - A clerical error was made and has the refund taken place for the missing box? If you let the office know or reply to this I will make sure this is resolved promptly. Thanks for the feedback.
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Service failure- I ordered 20 boxes of brick slips from Matclad. 19 were delivered to the wrong address so I had to arrange a private car to collect them from the wrong address and move to my actual address. Matclad did not respond to my request for a refund on the delivery charge and the missing box of brick slips.
Absolutely amazing product. Looked all over and sampled so many other suppliers, but matclad came up top trumps! Paul helped with everything from stage 1 of purchase down to the colour of mortar to match the brick. 5 star service guaranteed. I highly recommend this business and staff for everything you need regarding brick slip requirements. 5 .
Great range of brick slips, the corners they make are very handy! The slips are great quality and the service is excellent!
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