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AST, an Equiniti
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AST, an Equiniti reviews
Information about AST, an Equiniti
1,65
65 reviews
The opinions come from external websites
Last update: 02.04.2022
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https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s104400127831294925177!2s0x0:0x30c78c4702deca91?hl=en-US
Patricia Suarez
google
https://www.google.com/maps/place/?q=place_id:ChIJx58kODtFwokRkcreAkeMxzA
1
Very bad customer service, I am so sorry that I am dealing with this company at all!
1502141144
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s108489681393986681332!2s0x0:0x30c78c4702deca91?hl=en-US
Marybeth D
google
https://www.google.com/maps/place/?q=place_id:ChIJx58kODtFwokRkcreAkeMxzA
1
Can't get anyone on the phone. Finally got a ring tone and it kept ringing. This is during business hours! Horrible company. They don't seem legit. Website looks fake too.
1644470692
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s108126036066801773678!2s0x0:0x30c78c4702deca91?hl=en-US
Stephen H.
google
https://www.google.com/maps/place/?q=place_id:ChIJx58kODtFwokRkcreAkeMxzA
5
I see a lot of complaints but I had a good experience with AST. I called on a Monday to request a copy of my account statement so I could transfer the shares to Fidelity. I was on hold about 10 minutes and the rep was very polite and helpful. She sent the statement to my email account in a couple of minutes. I sent it to Fidelity on Tuesday and AST did the transfer the next day. Very smooth and professional.
1515167399
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s100694874919293133315!2s0x0:0x30c78c4702deca91?hl=en-US
Robert Scott
google
https://www.google.com/maps/place/?q=place_id:ChIJx58kODtFwokRkcreAkeMxzA
4
After receiving a Notice of Unclaimed Property from AST I called the number on the notice. I listened to a long and detailed message with instructions that sent me to their website or offered to connect me to a human. Even after reading these reviews I opted to go on hold. Honestly, I was on hold only about 3 minutes! The woman who answered was professional, courteous and efficient. Researched the issue and discovered that I had an unclaimed/uncashed check for $95. She is reissuing the check and I should have it within a week! Maybe 2018 brings better service from AST, certainly I was treated well. Good Luck!
1576617736
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s108553392395252215398!2s0x0:0x30c78c4702deca91?hl=en-US
Margaret Vill'Neuve
google
https://www.google.com/maps/place/?q=place_id:ChIJx58kODtFwokRkcreAkeMxzA
1
HORRIBLE. Half hour on hold so far with no end in sight! And they want me to complete a customer service survey when I'm done. How the heck does this company stay in business?
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