Radigan Remodeling & Design reviews

1527792364

Laura DeHaven

google

Laura, I'm sorry your brief encounter with us was not what you had hoped for. Upon your initial phone call our receptionist must have gotten confused with the scope of work you were asking for. She set the appointment up anyways to make sure you were seen as quickly as possible. These days with cameras being on everyone's phone we always welcome pictures and ideas to be sent ahead of time to help with the estimating process. I guarantee there was no "ruse" intended with this request. After the second contact with your husband, we had our estimator contact you immediately to clear up any confusion. During this phone conversation she was able to confirm that you were looking to refinish your existing cabinets. This is not any area that we specialize in so she offered you the name of a reputable company that does, so you could work directly with them. Again, I apologize for any confusion and wish you the best with your project.

1525203085

1

Our experience with Radigan Remodeling has been disappointing. We have a large beautiful home in a premier neighborhood that was built in 1994 and now needs some upgrading. We are upgrading our kitchen, utility room, all three bathrooms, our floors, etc. We recently had new counter tops installed and due to the color/pattern of the new counter tops, need to darken our good quality solid oak cabinets with a walnut stain. We do not want them painted, and due to their quality do not need them replaced or refaced. Our insurance agent referred us to Misti at Radigan for a bid on the job, and provided a glowing recommendation, so my husband called to make an appointment for Misti to come to our home so that she could see the job and make an appropriate bid. When he called, the woman who answered the phone seemed hesitant to make an appointment and asked him to send photos instead. My husband explained that he couldn't do that (we're an older couple that are not "techies" and we also expect contractors to actually come look at the job--photos can not accurately show the scope of it) so the woman did finally make an appt. for Monday, April 23rd. It seemed a little odd that the appt. could not be made sooner than several weeks out, but we accepted it and made arrangements to be here then. Today, Friday, April 13th, my husband received a message that he needed to call them back to confirm the appt. on the 23rd. This also seemed odd since the appt. was not for another 10 days. However, he took the time to call them back, only to discover that the "confirmation" call was actually just a ruse to try to get us to send them photos again, so that they wouldn't have to come out to evaluate the job. At that point, he was frustrated and upset about being manipulated, so told the woman who had made the call, that if they wanted the job they could get off their butt and come out and see the job. After he hung up, Misti, who had never spoken to him, called him back and wanted to know if we wanted the cabinets replaced. We don't want the cabinets replaced. They are too good quality to be replaced. So, Misti then informed him that they don't do refinishing, and the appt. was canceled. Why couldn't the woman who set up the appt. in the first place have told him that instead of wasting our time and theirs? It's a shame that they weren't honest with us in the first place. We have a lot more work that needs to be done that they could have bid on as well, but after this experience we will not be calling them again. A note to all contractors: If a customer calls you requesting a bid, please make an appt. to visit the job site to see the extent of the work to be done, and don't insist that the customer send you photos instead. It makes the customer feel that you aren't interested in the job, and that the quality of work will be poor because you lack interest! And, not everyone has a cell phone, and/or the ability to send photos.

1526333612

nan oliver

google

5

They were on time, kept me in the loop, cleaned up after themselves.... I'm kind of sad that I don't need anything done this summer

1641150001

Nia Ray

google

5

Radigan provided a much needed kitchen remodel to my home. While I interviewed several contractors for the job, Radigan received my business because they listened to me and committed to working within my budget. Surprisingly, many of the contractors I interviewed did not. Misti and Fawn engaged me every step of the way and provided expert guidance without subverting my vision. Gavin and his team of builders became like family during the process because they were so kind and professional during the six weeks of work. The result was amazing - - I still can't believe that all of the moving parts came together so seamlessly.

1555902638

Sheila A

google

5

I would highly recommend Radigan Remodeling! I had such bad luck trying to find a contractor I could count on (most would commit to contact me for a bid and some even scheduled appointments but would not show). I thought I'd never get a new kitchen and then I contacted Radigan. Their work was top quality, they were right on schedule and they always cleaned up after themselves at the end of each day. I absolutely love my new kitchen.

1600183717

Steve Schlag

google

5

The sad part is Radigan had to repair work from a prior (well known) contractor who did a very poor job! The good news is, Radigan did a great job on the work that needed to be done and did so very well. Communication from Gavin and interaction with the on site staff and sub-contractors was very good. Having come from a family of now retired contractors it is very easy for my wife and I to unequivocally say we would recommend Radigan to any one for any thing!