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Autel reviews
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3,60
15 reviews
The opinions come from external websites
Last update: 09.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNvMWNxb2RREAE!2m1!1s0x0:0x3778150125b2d273!3m1!1s2@1:CIHM0ogKEICAgICo1cqodQ%7CCgwIt9G64wUQuPTJhAE%7C?hl=en-US
Matt Kimple
google
https://www.google.com/maps/place/?q=place_id:ChIJcbwVBIAo6IkRc9KyJQEVeDc
Hello Mr. Kimple, I am sorry you had an issue with the support team and we would like the chance to make this situation right. Please provide your number so we can call you directly, or call the Autel Tech Support line and ask for Maurice our Tech Support Manager so he can find out who on the team you spoke with and what the exact coding issue was. He has expert experience at module programming and coding which is a very complicated process, so we can resolve the miscommunication and make sure you are comfortable working on projects like this in the future. He can confirm your tool software is up to date and able to provide the best vehicle coverage your team requires, so you do not run into these "Not Supported" errors again. We see issues like this every once in a while and better communication is the best resolution to keep your team working on new service like this. The MaxiSYS Elite is a very powerful diagnostic tool and the programming and coding features require every step be planned and performed accurately or you run into issues like this. Maurice or someone from his module programming team will be able to walk you thru the process again to see where the issues started. Thank you for your patience and understanding and hopefully we hear from you soon. Please make sure you call the current Autel Technical Support number 855-AUTEL-US (288-3587) When calling, the option for tech support is #3. If there is currently a high call volume and the tech support team does not pickup, please leave a message and the tech support team will call you back shortly. Thank you for your patience, we are here to support Autel tools.
1550761995
1
Purchased the Autel Maxisys Elite for its coding and programming capabilities. To date, we have been unsuccessful in coding a single car. On every vehicle we attempted to code we called tech support when we received the a "Not supported" error while coding to verify. When we finally had a vehicle in the shop that was supposedly able to be coded with the Autel we connected to the vehicle with tech support remotely connected to the machine and it crashed the module we where attempting to code as well as 3 other modules. It has now been 2 months since this occurred and Autel tech support continues to tell us they can fix the issue but to date the car now needs $4,200 in replacement modules. So in short, we will never purchase of recommend this product to anyone and not because it isn't a somewhat decent diagnostic tool(programming issues aside) but because tech support is awful. They are unreachable, uncaring and untrained in the product.
1571748580
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQwLU9HQUNREAE!2m1!1s0x0:0x3778150125b2d273!3m1!1s2@1:CIHM0ogKEICAgID0-OGACQ%7CCgsI5PW77QUQ8ITAGQ%7C?hl=en-US
Thomas McGuire
google
https://www.google.com/maps/place/?q=place_id:ChIJcbwVBIAo6IkRc9KyJQEVeDc
We are sorry you had an issue contacting the Autel Tech Support team. We should be more attentive with the update to our call center system now. Please call the 855-288-3587 during normal 9am-6pm business hours and leave a message if the line is busy, then the team will call you back immediately. During peak business hours, our lines may be busy but your call is very important to us and we want to provide you with the best support to ensure your service or repairs are completed quickly. Please do not give up, we are trying to support our end user requests as best as possible, but we need your info to return the call promptly.
1577465453
1
Today will be my 3rd attempt to talk to somebody about getting my maxisys fixed. Finally got ahold of a person yesterday and they promised someone would call me back. Didnt happen!
1628607444
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURRMDY3STN3RRAB!2m1!1s0x0:0x3778150125b2d273!3m1!1s2@1:CIHM0ogKEICAgIDQ067I3wE%7CCgsI1KfKiAYQqI_XdA%7C?hl=en-US
Jeff Rosen
google
https://www.google.com/maps/place/?q=place_id:ChIJcbwVBIAo6IkRc9KyJQEVeDc
Hello Jeff, I am sorry you had a negative experience with Autel product, but it does sound like the retailer you purchased from (most likely Harbor Freight in 2016 or 2017) did not explain the end of software support when purchased. For professional users we recommend you rely on a tool dealer relationship to provide you with the best recommended tool to fit your professional needs. The issue with the Maxidas tool when released in 2008, was that it was created on a windows platform. All of the Autel MaxiSYS tool line operating systems are supported with Android systems, so there will never be an end to their vehicle coverage updates. If you can take time to call our Autel tech support team and discuss how we can best support your hardware needs, we can be sure to support your software and support needs now and indefinitely into the future. Please take the time to discuss with your local tool dealer and we are sure that they will recommend the MaxiSYS tool line to you and we will be there to support your coverage issues! 855-288-3587 www.autel.com
1597964206
5
We purchased the Maxidas in good faith. We had some difficulty in registering it, and finally did complete that task. We then updated it, or so we thought. Only expecting an occasional need to use it for Honda module matching, it sat a number of months. Worry not. I do not claim that you violated the exact terms of sale, you just were not flexible. I have since purchased your current products, and am VERY pleased with them. 2021 Summer UPDATE: Having bought the Auro IM600 a few years back, with a lifetime subscription to updates, I am pleased to amend my experience with Autel. They absorbed the Auro brand, and have upheld the subscription most honorably. They could have buried the product, making updates "not applicable", but have improved and enhanced the IM600 exactly as their own model, the IM608. I still have the Maxidas, but only had that around from the days before the content was rolled into the IM600, and development continued. Autel has been a leader in aftermarket diagnostics for the long haul, and the support is superb.
1606825383
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURpeXB5WU9nEAE!2m1!1s0x0:0x3778150125b2d273!3m1!1s2@1:CIHM0ogKEICAgIDiypyYOg%7CCgwIp-uY_gUQsKO5jgE%7C?hl=en-US
Tyler C
google
https://www.google.com/maps/place/?q=place_id:ChIJcbwVBIAo6IkRc9KyJQEVeDc
5
GREAT PRODUCT AND GREAT CUSTOMER SUPPORT THANKS!
1536871995
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN3OXJ2TVBREAE!2m1!1s0x0:0x3778150125b2d273!3m1!1s2@1:CIHM0ogKEICAgICw9rvMPQ%7CCgwIu5zr3AUQiPvlyQM%7C?hl=en-US
Rick Davis
google
https://www.google.com/maps/place/?q=place_id:ChIJcbwVBIAo6IkRc9KyJQEVeDc
Please make sure you are calling the current Autel Technical Support number 855-AUTEL-US (288-3587) When calling, the option for tech support is #3. If there is currently a high call volume and the tech support team does not pickup, please leave a message and the tech support team will call you back shortly. Thank you for your patience, we are here to support Autel tools.
1536873388
1
I have purchased a couple of units in the past customer service was good. I just purchased my forth unit and have been trying all day to contact them after so many rings they just hang up on you. VERY Disappointed !!!
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