Whoever is the leasing manager for this place needs to be fired. She actually defended the behavior of their janky tow truck company (DFW towing) they use when she wasn't even there. There is absolutely NO WHERE to park at this complex or on the street itself. Yes, I parked in the striped area to pick someone up (this place is near train tracks) and when I came out, my car was towed. When I told the leasing manager when happened she got very sarcastic and rude with me as to why the car was towed and then DEFENDED their behavior. She wasn't even there! These P.O.S. screeched in the garage, almost ran me over trying to get up the ramp and never came back down after waiting for 2 hours. And again, she defends that behavior saying "Well some people are drunk." No, YOU'RE drunk! DFW towing and Delante are clearly in cahoots and are running a scam. Doesn't surprise me people have had their cars broken into either. So glad I don't live there.
I wish i could give them a lower rating. Management is nonchalant and does not care for tenants. Takes 2 weeks to process a maintenance request. I had a drawer in the kitchen break, they never replaced it. Apt flooded 4 times and they still charged me for my carpet once i left. My car was broken into in their garage. No one in management notified the tenants until i approached them about the break-in. Children running, screaming, and playing the halls on the second floor. Everything you think could go wrong in this LUXURY apt DID! When i complained to Richdale (Corporate) nothing happen. Poor service and horrible management at Delante. Stayed there for 2 years, and it was one of the worst living experiences i have encountered. Stay far away from Delante! Try any other surrounding apts besides these!!
The staff is very friendly and helpful. They are quick to resolve any concerns I may have and thank me whenever I bring up an idea or issue that can have a positive impact on the living environment. The grounds are impeccably maintained. The area is very quiet and well lit at night. The residents here are very friendly and respectful of those around them. Being a 2 minute walk away from Lake Carolyn and having multiple places to run/walk along the waterfront is very convenient. This is a great place to live.
Thank you for the review. Delante takes its screening of potential residents seriously and offers a standard deposit that is competitive with the market, however the amount varies based on individual resident credit history. We would hopefully like to review the situation further. Please contact our Director of Lease Administration at our corporate office so we can investigate and improve your service experience. We welcome you back to live at Delante or one of our many other Dallas/Irving communities should your current living situation change.
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Beware. If you're a young professional that makes a great salary, with a clean record, held the same job for two years, and good credit you still may not be considered a "typical renter". When filling out the application I was told the security deposit would be "$100 to $200". That is word for word what the leasing agent told me. Then when I spend $245 total for the application and holding fee, I get an email saying my security deposit would be $955......$955 for a deposit! That's ridculous. Then after trying to call my underwriter she ignored my calls until a day later. If they would have been upfront the high deposit I wouldn't have minded as much. And if I would have had history of defaulting on rent or bad credit then I would understand but I don't have any of that. No other apartments in the Las Colinas area do this. I found a nicer and bigger apartment 5 min from Delante for $925. The next apartment i went to actually didn't lie to me about the deposit fee and I was approved instantly. Again, the people at the Delante office in Irving were ok but the corporate office was horrible. They deemed me to not be a "typical renter". Move to Delante if you want drama, deception, and a huge headache.
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