The doctors are competent and cordial. The staff is friendly and were able to process my insurance without incident. Eye puff test is annoying, but it's a standard. Only real complaint is that the waiting room could use some chairs built for adults taller than 4ft.
I had my eye checkup last month and had a pretty good experience. Went with an appointment. I was the only customer in my slot. Staff was friendly. There was not much waiting for the eye specialist as well. She explained each step properly. Even post checkup they gave me ample time to select frame and explain me my benefits and cost. I got my frame and new lens within 7 days during holiday season. That was amazing. I had a very comfortable and smooth experience. Team is following covid 19 restrictions and maintaining hygiene nicely.
Eye doctor is good. But beware of the people at the reception, managing finance and insurance. They are over-pushy and will try to take advantage by making you pay for things which should be covered by insurance or not prior disclosed. They were suggesting that I throw away my set of contact lenses just to buy new ones from them. Would not recommend to anyone. I wonder why VSP doesn't take any action of this.
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