Hello PO, We are sorry for your unfortunate experience. When purchasing online from Amazon or any online marketplace You are able to assure yourself the best price, but you are risking personal support services and a valid DJI warranty, there are many resellers online who are not authorized dealers, and your warranty may not be valid. We are always happy to support DJI customers, but as an independent retail, we can not support warranty issues. DJI requires you contact them directly. DJI customer Service number is 818.235.0789.
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My drone has blurred image ,I bought online,and I just opened from the box ,first shot and I figured this have factory problem. The drone was 1 week old and I have protection plan on it.I come to this shop and they said u have to speak with costumes service,,,,I dont understand why is this shop didnt solve my problem. After I spoke with DJi costume service I was more shocked ,they never solve my problem ,the worst experience ever. I hope no one has the same experience like me.
I had a question about balancing my new Ronin SC stabilizer. Not only did Harold help me figure out my question, but he spent some extra time giving me some tips and tricks to how to use it. He is both knowledgeable and extremely helpful. Great experience! Thank you!
I cannot stress enough how terrible of an experience Ive had with this company. Ordered a DJI fpv controller from them and spent the better part of a week trying to figure out why the hell the aux switches kept locking up and causing havoc in beta flight. Finally took a closer look at the unit and found out that one of the antenna housings was broken. Sent back to them within a week and a half of purchasing and they promptly charged me a $89 re-stocking fee and accused me of dropping the item. Such a terrible customer service and purchasing experience. Stay away!
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