Theplaceatedgewood reviews

1594352490

Sheena Baker

google

Hi Sheena, we appreciate your review. Our refundable pet deposits are waived when you use our preferred e-premium renter's insurance, however you chose to go with another agency. The $120 charge was for a pet treatment as you had multiple pets in your home and it did require a treatment when you moved. We do apologize for any inconvenience involving your neighbors. From our interactions, we has the impression that you were satisfied and happy with our team and your experience , so your comments about out team members are concerning. Please give us a call at 520-334-1163 as we want to understand where we fell down, and try to make this right with you. Best Regards, The Place at Edgewood Team

1596043608

2

The Place at Edgewood was overall, a pretty decent apartment complex compared to most available in the Tucson area. They had no pet restriction in terms of breed or size but charged pretty outrageous fees for that ($250 per dog and you only receive less than half of that deposit back i.e. you paid $500 in pet fees but only received $200 back). Additionally, they still charged a cleaning fee of $120 despite already keeping the majority of the payment! Shannon, Kimberly and Nate were the only notable personnel to mention in this review because they made our stay here very relaxing. They were understanding with our needs despite being placed beside an incredibly crude neighbor (16102) and having a terrible experience with one of their other workers (Sarah). Overall, I would say that a 2/5 would suffice for a rating.

1407108585

Carmen Amavizca

google

1

My name is Rich Kapusinski and I used to live at Edgewood. Everyone knows me by Pickle. I was very happy at Edgewood until it came time for me to renew my lease. I was already a little unhappy with the new people in the office but then when they sent me a notice that they were going to raise my rent $27 a month I decided it was time to move. The previous manager and leasing agent in the office were great and it would have been worth the extra $27. But with these new people and their lack of customer service I decided to move. And then to make matters worse, after I spent a long time cleaning the apartment they sent me a bill for $100 - claiming that "nothing was cleaned." When I went into the office to discuss this matter the manager couldn't even acknowledge me and my wife. They decided that the apartment was clean but now they were going to charge me for the nail holes and the carpet clean - $100. First of all, nail holes are considered normal wear and tear, according to the lease. I went round and round and they still insisted on charging me. And if they apartment was so bad how was it that I turned my keys in on Sunday 6/29, and the new person moved in on 7/1. So then I called their so called "Customer Service" phone number. After 2 days the response from that person at the corporate office was that she could not override the manager. Customer service - really? Just this week (on Monday) I called the customer service number again and to this day I have yet to get a call back. So the moral of this story is - don't rent at Edgewood. And if you already live there be careful when you move out. Take pictures to protect yourself. I asked for pictures to prove the charges and they never took any. So they don't have any proof of what they are charging me with. I know that there have been a lot of people moving out and with what happened to me it feels like they are desperate to recover some of the money they are losing with all of the vacant apartments.

1618957244

Edward Tozer

google

Edward Tozer, thank you for your review. We are so happy to hear that your move-in experience was top notch! Kim always goes above and beyond for our residents and we will be sure to pass your kind words along to her. If there is ever anything that you need just let us know, and welcome home to The Place at Edgewood! Best Regards, The Place at Edgewood Team

1619113061

5

I would like to thank the management of "The Place at Edgewood", specially Kim, for making my move-in experience a wonderful success. My new apartment is first rate; maintenance technician Courtney was there day one to ensure my apartment was ready. I am very happy to have joined this community and heartily recommend it to others.

1611600953

Megan Benson

google

5

The service you receive here is top notch and they take good care of you and your car!

1447834031

J.

google

1

If you like wading through piles of dog poop, Edgewood is the place for you! Also a great place for people who want to admire some modern art every morning, as you will get to watch the white SUV in the main parking lot sprout more cobwebs under the tires. It had a tow warning sticker on it - two years ago. Great place for racing fans, too, as you can take bets on how long it will be until one of the screeching kids plows into you with their scooter. Maintenance is amazing. My toilet had to be repaired three times. First, when I moved in, because the base was cracked and growing mold. They botched the replacement, and it leaked sewer gas, so the toilet had to be replaced again. Somehow they managed to foul that up too, because then they had to repair the tank, which poured water all over the floor when the toilet was flushed. Later, the air conditioning unit dumped water all over my bedroom floor, and when that was fixed, they left the old piping all over my kitchen counter instead of cleaning up. Thanks! Edgewood is also a wonderful location for anyone who likes to know what their neighbors are up to. The walls are wafer-thin, so you'll be able to hear your neighbors chatting, getting it on, and flushing the toilets. If that isn't enough, people will be more than happy to have loud conversations at all hours of the day and night directly outside your bedroom window, while dumping their trash and cigarette butts all over the ground. To top it all off, when I moved out, Edgewood kindly sent me a $172 bill for pet urine cleanup. During the walkthrough when I moved out, the maintenance guy told me that they'd need to have the carpets cleaned as it smelled like "dog." Well, okay, I had a dog there for two years, sounds legitimate. Never once did he indicate that it smelled like urine or that there would need to be some sort of specialized treatment other than a regular carpet cleaning. Now that I've been sent a bill, though, apparently my dog urinated on the carpet in every room of the house, which I somehow failed to notice and clean up. (?!?) My dog has never had an accident in the house, was always walked regularly (and cleaned up after, unlike many other dogs in the complex!), and stayed in his crate when I wasn't home. I have no way of proving this, of course, and speaking with management made it clear that they thought I was lying through my teeth. I would highly recommend Edgewood to anyone who has an excessive need for toilet maintenance, a burning desire to navigate dog-poop land mines on a constant basis, or anyone who would like to be told that their dog is peeing all over their house and they just haven't noticed it yet. Other people: live somewhere else.