We are very sorry to hear your feedback and can appreciate your frustration. Our Branch Manager of West End office will be in touch with you directly to discuss the situation and how the communication between the seller, Rettie and yourself has been managed. Thank you for the opportunity to respond to your concerns and to clarify the communication process that took place. The Rettie Team
1538411798
1
Very disappointed with the West End branch! Done a deal on a property, arranged mortgage and spent over 350 on a survery in the process. Date of entry was also set via solicitors. After date of entry day had passed I contacted my solicitors to find out why there was a delay. I was told the sellers were having difficulty releasing an inhibition on the property from the bank. I waited a month and contacted Rettie West End to find out what the delay was. I was told that they were unaware and thought the delay was from my end. After Rettie 'contacted' the sellers I was told that their bank refused to release the inhibition and they could no longer sell the property. A week ago I saw the same property for sale and now it is under offer! Rettie West End should be ashamed of themselves for messing me around! I should have been the first one contacted if there was a 'real' issue. It seems to me there was an underhand dealing going on. Rettie I am out of pocket by over 350 and have wasted my solicitors time. You are very unprofessional and I will not be dealing with you again anytime soon in the near future! Very disappointed! Shame on you Rettie West End!
Dear Anna, thank you for your review and apologies about the delay. Your feedback is being looked at and our team will be in touch with you directly. Kind regards, The Rettie Team
1624283083
1
I was pressurised by the agency to put an contra offer and was given 4 hours, otherwise the other offer would be accepted. It was extremely stressful to do so given the short notice. After I gave the offer the Rettie didn't get back to me for another 20 hours and sent me an email saying that they are now going to the closing date, without explaining anything further, even to my lawyer. I have never came across such an erratic and unprofessional behaviour from the estate agency, who would only explain the reasons behind it after I voiced the concern. Those moves are definitely lacking an integrity and it was extremely unprofessional, although not illegal, to do so.
Dear James, thank you for taking the time to leave us with your review, it is greatly appreciated by the West End team, Richard in particular. We wish you all the best. Kind regards, Rettie & Co.
1600850880
5
Recently sold my flat through Rettie and was very satisfied with the service they provided. Richard was very helpful in marketing the property, giving sound advice and he took on board all of our suggestions. Communication with regards to viewings, negotiating and the sale itself was seamless. We would definitely recommend to friends and family.
An excellent estate agency that knows the Glasgow West End property market better than any of their competitors. You can trust Rettie to give solid advice that works and I wouldnt think about using anyone else to help me with my property sale.
Good morning Betty. Thank you for raising your concern, we would like to discuss this with you, Please contact Fiona Robb our Compliance Manager on [email protected] or 0131 624 9043.
1627287524
1
We were lied to (in writing) that a property was going to closing at 24hr notice and then pressurised. It was such short notice that although we wanted to put an offer in we didn't have everything in order so didn't. I have since bumped into the owner of the property who said it never went to closing and this was a lie. They were pressurised to take an offer under what they wanted since no one else was interested. Crooks and feel sorry for the seller who accepted alot less than we were going to bid. BEWARE!
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