Hello Maritza, first of all we would apologize for the experience you encountered. The delays in the order was due to the shipment issues due to COVID-19. We explained you the different types of printing. Also the logo which was provided for printing would not be possible in the process you wanted. As per the embroidery it was liked by your friends and you and the hoodies which did not come out right, your request was to just do the embroidery on the side and it was done. Will be happy to assist you in any way possible.
1610811788
1
1. Terrible customer service. They don't respond to emails and don't keep you informed about any changes or delays in your order. Overall, many issues in regards to my order.
Customer service is lacking. No one acknowledged me when I walked in, which made me wonder if I was in the right place. Felt like I was bothering them when I went to place my order and even when I went in to pick it up. They will never get any of business ever again.
Great customer service and great product. I came in with my own tanks and they printed exactly what I wanted...right there on the spot. Will definitely use again and can highly recommend.
Dear Ray Mo, Im so sorry to hear about your unfortunate experience. That was not truly our attention because customer satisfaction is our motto. We really appreciate your feedback and hope you do give us the chance to make it right! I would also like to know at which location you got this experience and whats exactly happened. I do hope you dont judge the entire company by this one experience. We strive to do just one thing.... create human connection. Feel free to reach out to me directly if you have any questions and comments, or if there is anything we can do to help remedy your experience. Thanks again for your feedback. Asif Waseem [email protected] 516.506.0851
1545227362
1
Very poor quality sample. A lot of excuses but no refund. Go somewhere else.
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