Horrible customer service I sent my gun in 4 weeks ago.I still don't have it kwa doesn't even know when it will be done.They will answer the phone but if you ask them to do anything else they won't.
They won't let you speak to tech support. It's a Taiwan manufacturing with a below standard USA customer service. I wanted to try KWA airsoft but the customer service is junk.
My husband is a police officer and he loves dealing with KWA! I called them for an exchange one of their trial guns and the person that helped me was super nice and helpful. The law enforcement selection for their airsoft training guns are really diverse and their customer service is on point. I highly recommend this company.
3 stars, because last Saturday I bought a Beretta M9 replica that works great and a 1911 replica that jams at least once every game. Spotty quality, considering I purchased their top-of-the-line blowback pistol. I expected great performance and I'm regretting the purchase. Is there something I need to learn about this pistol to make it reliable? (Maybe, as a 1911 replica, the inherent unreliability of the real 1911 was part of the reproduction, haha. ) Would like to trade it for their Glock replica or another M9.
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