I'm writing this review out of frustration for my father who hired this company to landscape his retirement home he purchased in Sedona, AZ. Marco, the owner, was really unresponsive and did not deliver on time nor did they finish the job. Unfortunately for the sake of this business, my family will not be using their services again in the future.
This is the first negative review I've ever written, and I so wish I didn't have to write it. I read reviews here before I hired, and the owner was professional and appeared to understand our situation. But the team who actually did the work was a whole different experience. We paid DesertScape a ridiculous amount of money and our irrigation system is WORSE than it was before we called them: now, the irrigation system is watering a rock-lined wash, wasting water and money in the desert! We HAD sprinkler heads aimed inward, toward our small strip of grass, but they changed them and would NOT correct it. They returned and returned, ostensibly to "fix" it, but none of it works correctly, and no care was taken to actually leave the grounds looking like they found them -- at least. We finally got sick of arguing and paid them, but I regret that. I understand how hard landscape work is, but please do yourself a favor and 1) get a written quote at the outset and updated as things evolve, and 2) pay attention to everything they are doing to insure they do not leave your property in worse condition than before you hired them.
This company has great customer service. They know irrigation systems and stay until the job is done. When they say they will come back, they do. All employees are friendly and walk you through the details. I highly recommend this company.
I am so excited about our new backyard and we have Desert Scape to thank for that... From beginning to end - the plan, the execution , and this crew works tirelessly and are very proud of their work and it totally shows. The back yard was a blank canvas that needed lots of help and this crew far exceeded my dream of what we wanted. We added a water feature that is so cool and our dogs think we made it for them. It helps with hydrating them and our little dog stands on this gorgeous rock , that they turned into a water feature, and sticks her whole mouth into the water... she was loving and lapping it up !! Thank you thank you thank you Deser Scape
This team gave me a very reasonable quote and within a week, I had an amazing back yard. They were punctual, went above and beyond and gave sage advice to create an environment that I love to be in. I highly recommend them. You will not go wrong.
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