Hi Werner, We wish your experience could have been better, but appreciate you taking the time to share your feedback. We will share this with the rest of the team. Would you send us a note at [email protected] with the following ticket number (#5122) so we can make things right for you? We will be following up with our team to make improvements to our customer experience. We hope you have the chance to return to Pokeworks because we know we are capable of much more. Mahalo! Regards, Emjhay T. Pokeworks Guests Service
1619195577
3
Sketchy tuna being served, certainly not raw anymore. Disfunctional app order pick-up procedure
Thank you for the review. We are sorry to hear that we cannot make it a 5-star experience for you. We will share this with the team!
1654807780
4
The Poke was good, but the staff was a little on the rude side when they are mumbling their questions at you. It's like an assembly line at all these places, and if you don't know exactly what you want, they get impatient. I ordered a number 4 Salmon bowl and they still are asking me what I want!!
Aloha Kellie, Thank you so much for taking the time to share this valuable feedback. I cant apologize enough about your disappointing experience, and if the same thing happened to me, Id be just as upset as you are. We stand by the Pokeworks Promise, which is a guarantee that our guests will receive delicious food and friendly service every time. We obviously didnt keep our promise to you, and we are so sorry. Please email us at [email protected] with the following ticket #(7256) so we can discuss further and make it right! Mahalo! Emjhay T. Pokeworks
1629822128
3
I've ordered several times via DoorDash. I use the same order, always with 1 base of white rice. Last night's order was incorrect. It included white rice and lettuce for a base. My issues with this are: 1. Any unrequested ingredients could be an allergen/irritant. (Not the case for me but its still super important when dealing with food.) 2. A lot of the lettuce was rotten. Not just 'at the bottom of warm food and the lettuce was warmed up, massaged, moistened'. No, some of it was rotten. 1 piece here and there that you don't catch is one thing, this was enough that it should have been caught...like sticking to your gloves because its slimey, various shades of brown. This is concerning in general and especially so since this restaurant is dealing with raw fish. If you can't see that the lettuce is rotten, will you notice if the fish is rotten? I will keep ordering from here and hoping my order is correct next time and all the food is still good but any other issues and I'll stop ordering here. Can't take chances with raw fish.
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.