Ohkfastprint reviews

1548255691

Adil Gorashi

google

1

Yes is ok

1561849762

John Lopez

google

2

Bush league service!!!! Went in to order post cards for a high school reunion. Made the entire postcard in Word and was ready for print (2 postcards on each sheet). No changes needed just told them I needed 75 color copies of 8 1/2 by 11 printed. The front lady was nice and approachable. Little did I know she would be found to later be incompetent. She opened the thumb drive and quickly found the file but appeared confused after opening it. She said it would be no problem after giving me a strange look and began to play with her mouse but never showed a proof or explained what she was doing (again stating no problem). Was behind a long counter, and I really figured how hard can this be? for a simple printing of 75 copies so I figured they could print it on the spot. But she told me it was a three day turn around and shed call when it was done...... I figured fine, Ill play along to give this a try. Three days later I show up, no call, and the order is sitting on the back shelf by the rest of the completed orders, shrink wrapped and appeared ready to go; the stack is not full sheets but cut down to the postcard size. I pick up the order and read the label showing 75 postcards. I specifically told them I needed 75 copies, not 75 postcards. Honestly in a way I can understand this miscommunication, but heres where I dont. There was NO MENTION of cutting, request for them to be prepared, and I even told the lady I was surprised that I couldnt just get them the same day as I just needed copies and no real work needed to be done (there is a large printer sitting in plain view for smaller walk in orders). I figured perhaps 75 copies is borderline not quite easy so I let it slide. I regret that. The part that really gets me is two fold... I begin to walk out the door and realize that the now cut stack felt like 75 post cards, not the 75 full copies (with two to a page) and 150 POSTCARDS total. I was completely nice about it at first and mentioned to the same lady that there was a miscommunication that I wanted 150 postcards with the 75 copies and she looks at me confused. She then explains to me that they already made the cuts to the cards and they threw away the rest of the cutoff indicating like sorry, we already cut them. I realized immediately I wasnt going to get my order fulfilled so now I have half the invites for a high school reunion and Im S-O-L on the other half so Im going to to KINKOS anyway (which I should have gone to in the first place. Its half the price and none of the headache). And finally, to make it all complete I go to KINKOS printing off the other half I need and go home to start putting postage and labels on the cards. I notice that the ones just taken out of the shrink wrap from Knock Out Printing have been adjusted and I have to spend almost 2 hours trimming the cards to make them under the postcard size for USPS because the incompetent lady resized the image! If anyone does mailings you will know how tedious it is to trim 1-2mm of the edge of 75 cards just because some printing company front desk lady cant help but mess up the most simple of orders. Again, the staff in the background seemed very nice and I dont think this was a printer problem. They probably do great for large corporate orders. But if you have to go to that lady at the front desk or you have a small order, I would just encourage you to PLEASE GO SOMEWHERE ELSE. Between the resizing, lack of proof (if ANY changes are made), failing to do what you say you will (well call you as soon as its ready) and just failure to even work with you when you do realize something went wrong with the order (this is the kicker for me - when there was no acknowledgment of even a hint of wrong doing on their part)....this place is just not worth it for my purposes. Take my experience and take your chances elsewhere.

1582929084

Brad Fricke

google

5

Dan and his crew got it done. I had a quick turnaround project and they did it and it turned out great.

1519934406

Meredith Comstock

google

5

The service is outstanding and the understanding of what you need and want is excellent. Their prices are incredibly competitive. They are fast, accurate, and friendly. How can you beat that?

1603813475

Tiffany Marshall

google

1