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Human Interest
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Human Interest reviews
Information about Human Interest
4,31
72 reviews
The opinions come from external websites
Last update: 09.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURtMUktaFlREAE!2m1!1s0x0:0xaa76799d47100dad!3m1!1s2@1:CIHM0ogKEICAgIDm1I-hYQ%7CCgwIk7-jjwYQwJDs6QE%7C?hl=en-US
Matthew W. Taylor
google
https://www.google.com/maps/place/?q=place_id:ChIJlYvRsISAhYARrQ0QR515dqo
Matthew, we appreciate you reaching out and would like to assist you further in any concerns you are having. Can you please email [email protected] so we can best address what's going on? Thank you.
1642717265
1
Truly abysmal customer service.
1635472543
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN5MU51MWdBRRAB!2m1!1s0x0:0xaa76799d47100dad!3m1!1s2@1:CIHM0ogKEICAgICy1Nu1gAE%7CCgsIn6ntiwYQ4L3DCQ%7C?hl=en-US
Cesar Arevalo
google
https://www.google.com/maps/place/?q=place_id:ChIJlYvRsISAhYARrQ0QR515dqo
Hi Cesar, Thank you for taking the time to reach out and provide feedback. We sincerely apologize for the experience you had with your rebalance request. Our company exists to make it easy to save for your retirement, and it sounds like the experience youve had with us fell short of that bar. We understand you connected by phone with our customer success team this morning. We will work closely with you to address all of your concerns. Again, we appreciate your feedback and for allowing us to serve your retirement plan. -The Human Interest Team
1611284297
1
Jan, 2021: I submitted a request to rebalance my stock over a month ago and it still hasn't happened. I submitted a request to their support team weeks ago and even though they were initially responsive, they haven't been able to help me, and more recently their support team has stopped giving me any information about my request, to the point where I'm guessing they are just hoping I forget about my request. Oct, 2021: After my initial negative review on Google they started working on my request, and they promised that they would "calculate any potential lost earnings" but that never materialized, almost a year after my initial rebalance request. My employer has recently announced to that we will be moving away from Human Interest to another company, for which I am very glad.
1575321172
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNNZzlPMFRBEAE!2m1!1s0x0:0xaa76799d47100dad!3m1!1s2@1:CIHM0ogKEICAgICMg9O0TA%7CCgwI1PyV7wUQwLvP4AE%7C?hl=en-US
Elvina Payne
google
https://www.google.com/maps/place/?q=place_id:ChIJlYvRsISAhYARrQ0QR515dqo
5
Very happy with Human Interest. Implementation was a breeze and the technology is robust. Seamlessly pulls data from our payroll system meaning no cutting and pasting and inefficient processes.
1579124936
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURNai1LYUZBEAE!2m1!1s0x0:0xaa76799d47100dad!3m1!1s2@1:CIHM0ogKEICAgIDMj-KaFA%7CCgwIyJH-8AUQ2MfliwM%7C?hl=en-US
Victor Cheng
google
https://www.google.com/maps/place/?q=place_id:ChIJlYvRsISAhYARrQ0QR515dqo
5
Human Interest has been a fantastic 401k provider -- simple and easy to use, with options our employees appreciate. They are light years ahead of our last provider, with whom a number of our employees had problems.
1612911872
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN5M1lyODV3RRAB!2m1!1s0x0:0xaa76799d47100dad!3m1!1s2@1:CIHM0ogKEICAgICy3Yr85wE%7CCgsIgKqMgQYQkM6cSg%7C?hl=en-US
Sandra Browne
google
https://www.google.com/maps/place/?q=place_id:ChIJlYvRsISAhYARrQ0QR515dqo
Hi Sandra, Thank you for your feedback. Our team is here to help, and we're sorry for your frustration. We understand you connected by email with our Operations team yesterday. We will work closely with you to address all of your concerns. Again, we appreciate your feedback and for allowing us to serve your retirement plan. -The Human Interest Team
1613006260
1
I'm the 401K administrator for our tech consulting company. We decided to switch to Human Interest over a year ago. Their customer success team was always slow to respond (it would take weeks to receive an answer to a basic question and literally months if they needed to take any action on standard admin tasks). A year later, their responsiveness has only gotten worse. Its impossible to receive any support and I feel like we're held hostage to them and their lack of competence. They're apparently in the middle of a "restructuring" that has removed all customer success assignments so our company no longer has anyone who can help us at all of HI. I strongly regret my decision to go with HI for our company 401K.
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