Devitoandmartinoptometry reviews

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Erica Hardy

google

1

I have been using this office for my eye care needs since I was a teenager but today was the first time that I had witnessed such rude and ghetto behavior from individuals in the front office. The young lady with the pink shirt hair was very ghetto and unprofessional and the fact that the two representatives that you see when you walk in the door at the receptionist office have purple and pink hair is shocking to me. The young lady with the pink hair and the older Caucasian women decided that gossiping about me and and staring at me was not offensive however they made me feel very uncomfortable and unwelcome. After having me fill out needed documentation they still weren't able to acknowledge that my name is Mrs. Hardy not Ms. Hardy. The young ladies spoke more Ebonics than proper English but i am guessing that times have really changed in office since I was a teenager. Although these young ladies failed to properly represent the offices of Dr. Devito and Martin, the fellow who assisted me with picking out my new specks was awesome and efficient. I guess I would rather not go back to this office nor take my children to this office as well. When I attempted to make appointments for all four of my children the young lady told me that she could only make appointments for the three children that I had cards for however, being that I am a long time customer, I figured that I would have at least been able to make it home and call in the one child insurance information.

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Erin Francis

google

2

I came in last week for a pair of glasses and some contacts. I received a text a week later that my glasses were ready for pickup. I drove 30 minutes from Portsmouth in rush hour traffic to pick up my glasses..only to get there and walk right out of the door 2 minutes later. It turns out that when the sales associate put my frames order in, she did not select the correct color. So now I have to wait for them to reorder the correct pair that I asked for and then ship them out. Inconvenienced and unhappy.

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Rice Nasoe

google

4

DeVito and Martin Optometry of Norfolk, Virginia is a great optometry clinic for employment eye tests, or any optometric needs. DeVito and Martin gave me a good experience, and exceeded my expectations. Here's why I liked DeVito and Martin Optometry: All employees that helped me during the check-in and check-out process were prompt, professional, courteous, knowledgeable, and tactful. After filling out all the initial paperwork for first time patients, I was then directed to the waiting room to wait for Dr. DeVitos assistant. Almost as soon as I got to the waiting room Dr. DeVitos assistant started the pre-eye exam! Dr. DeVitos assistant was prompt, professional, knowledgeable, and courteous. Also, the pre-eye exam was done in no time! This was your usual pre-eye exam, and took less time to complete than the average pre-eye exam. After the pre-eye exam was over Dr. DeVito entered the patient eye exam room, and began the actual eye exam. Over the course of the actual eye exam Dr. DeVito was for the most part professional, prompt, courteous, and knowledgeable; and answered all questions I had without hesitation. The actual eye exam was done in no time! This was an above average eye exam, and took much less time to complete compared to other eye exams I've had. The only complaint I have of Dr. DeVito is that I feel Dr. DeVito had his own personal verbal agenda that took priority over me, and my eye exam. I agree with all of Dr. DeVitos political talk, however, he said certain things that seemed questionable when it came to certain races and ethnicities, that I didn't agree with. It's safe to say that all employees at DeVito and Martin Optometry are prompt, professional, courteous, knowledgeable, helpful, and tactful. Also, all employees that I interacted with went above and beyond for me while I was at DeVito and Martin Optometry. At DeVito and Martin Optometry there's excellent speed of service, great customer service, and great seating in the event you have to wait. There's also an inviting and comforting atmosphere at DeVito and Martin Optometry, and makes the customer feel welcome. Lastly, there is superior cleanliness at DeVito and Martin Optometry throughout the entire building (including the bathrooms). Due to the briefness of my trip at DeVito and Martin Optometry in Norfolk, Virginia, I can't write my normal thorough review, because there was high-class timeliness, efficiency, and civility. I only wish that more businesses and their employees were as punctual, proficient, and well-mannered as DeVito and Martin Optometrys are. From start to finish (check-in, pre-eye exam, actual eye exam, and check-out) I was at DeVito and Martin Optometry for less than thirty-minutes! With that said, I would enthusiastically and without hesitation recommend DeVito and Martin Optometry to a friend or family member. Ultimately, this was an enjoyable business adventure from start to finish, thank you DeVito and Martin Optometry. Finally, DeVito and Martin Optometry is easy to find, and has accessible parking.

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C Brown

google

5

Brynn gave me excellent service helping me get a contact lens prescription for a patient right away. Thank you!!!

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Linda Akin

google

1

I've been going here for years and never had any problems except this time. This will be my last visit to this eye doctor, I've ordered new glasses four weeks ago and still haven't gotten them every time you call the office you either get a voice mail or you get transferred to the lab and their phone goes to voice-mail which is full, I should have gone to Walmart I bet I would have gotten my glasses by now would not recommend this doctor to anyone!!!!!