I contacted Jeff about putting a logo onto a polo. We talked over email and phone. I agreed on a price of $25 for the logo computer file, and $10 labor. Jeff said he would have it done in 2-3 days and would contact me. A week later still no call so I decided called to ask about my polo and he says he'll have it tomorrow. I come in the next day to pick it up and he tries to charge me $35 for computer file and $10 labor. After charging my card, he gives me back $10 in cash. Unprofessional and slow service for a simple job. Will not return nor recommend Southern Embroidery to anyone.
Dropped off 3 pairs of socks to have embroidered as a memorial for our wedding, 3 weeks later no phone calls or texts as promised....went in after my wedding to pick up the socks and the only explanation was that they didn't fit in the machine. That's understandable but when i inquired about no phone call regarding the order or the problem i was met with the explanation "i thought I called." No apology, no regard. Do yourself a favor and find an embroidery shop that is noted for customer service.
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