Thank you for sharing your comments and concerns, your feedback is important to us. Our team works diligently to assure that our customers are all treated with respect and rules are enforced for everyone. Your recent comments are very different from the 5-star review you posted after living here for 12 months. Please contact the leasing office at 410-287-2371 to discuss your concerns in further detail. We are open seven days a week and would be happy to schedule a time to sit down with you. We look forward to speaking with you soon. Warm Regards, The Management Team of The Apartments at Charlestown Crossing
Thank you for your positive comments: we truly appreciate your feedback. Please let us know if you have any suggestions to improve the Apartments at Charlestown Crossing. Best regards, Kim Seifert Property Manager
Thank you for the positive feedback! We will be sure to share your kind words with our office and maintenance teams we are very happy to hear that our customer service met your expectations. Best of luck with your new adventure.
1560460417
4
We lived here for the last year. The apartments are conveniently located and generally kept up and not noisy. Location is nice to get onto 95. Very convenient for commuting. The inability for pet owners to pick up their dog waste is absurd. But thats not a reflection of the management. There is a dog park which is great. 3.5 stars because our apartment had mildew grow on the sinks and in the washer about once a month and I have never experienced this before at any other complex Ive lived in, in all types of environments and age of communities. This caused allergies to flare up and it was quite uncomfortable to see gunk just fall from the faucet even though we kept everything clean. Second, the valet trash is a requirement. $25/month and they have cancelled their services on multiple occasions with no reimbursement of payment. I think it would be better if this was a monthly subscription or optional for residents. We did not need this service and spent $300 for an unwanted luxury. Also the required trash cans are an awkward size and there was not even a place in our kitchen to put that size can - so it was a nuisance. The strict timeline for putting trash out was also a bit annoying because of work schedules - if we didnt make dinner before 7:00pm- we werent able to put our trash out that night and although this was minor, it was still quite annoying to have the trash out so early in the evening for such a steep price. This was also only 5 days a week so you are paying more than $1/pick up each month. Again, an unneeded service and especially since most people dont fill up a trash can every night so it also felt like a waste of trash bags. Lastly, the gym was bleh. Not state of the art, but clean. We liked the hybrid indoor walkways into the apartment building and that the mailboxes were right in each building. Maintenance was great and the grounds were plowed and mowed nicely. storage was not that great either but we made it work. Overall a good apartment but not worth the price to renew for the distance to work/restaurants/entertainment/size of the apartment.
Thank you for highlighting the great work our team does, Heriberto. Our team puts the utmost care into every interaction with our residents, so we can not thank you enough for noticing our efforts. We appreciate your recommendation. Never hesitate to reach out to us at (410) 287-2371, if there is anything we may help you with. Kind regards, The Apartments at Charlestown Crossing II Management Team!
1617910935
5
Very good staff and always taking care of the people. Is a nice environment to be living in. I would recommend to anyone to Live here.
Hi Sabah. We do not have record of you as either a resident or has someone who has toured our community, but would certainly welcome you if would like to visit in the future. Let us know if you would like to make an appointment to tour our beautiful community. Best regards - Kim
1571421159
1
THIS PLACE IS TRASH!!!!! THEY ARE SO UNFAIR, I DO NOT RECOMMEND ANYONE MOVING IN HERE!!!!
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.