Wahoo Fitness reviews

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Kyle Nelson

google

1

I bought 2 wahoo kickr's. One was defective so they exchanged it. I wanted to keep everything the same brand so I bought a wahoo element computer. It is not accurate. It calculates my watts on heart rate and not my power meter. I sometimes ride for an hour at 200+ watts and it says I only burned 150 calories. Also, my tickrx heart rate monitor will sync for about 5 seconds and then it disconnects. I emailed Wahoo about these issues last week with no response. Yep, they are that concerned about making customers happy.

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frank enes

google

3

I purchased a Kickr Snap in August 2020 while they had them in stock. Order arrived promptly and worked fine until just before Christmas when it just stopped transmitting information (power, speed, etc.). Contacted customer support via e-mail and was connected with someone named Margo who in the beginning replied immediately. She had me check all the fundamental stuff first (connections, no other apps running, etc.) which I get, start with the simple things first. No success. This back and forth went on for a few days and the response to my e-mails was pretty immediate. Try this, do that, no luck. We then thought that perhaps the sticker inside the flywheel was damaged so she sent me a new one which they were supposed to e-mail me when it shipped but never did. Nevertheless it still showed up within a few days, with the same result, no info being transmitted. Days are now turning into weeks with no trainer. By now the time it is taking her to respond is becoming longer (2-3 days). It is becoming clear that the unit is defective. The delays in the e-mail replies is becoming so frustrating that I finally call customer service and opted to leave a call back number. Was contacted within half an hour and was informed by the person that I spoke with (cant recall her name but she was utterly charming!) that in these situations they just send a new flywheel. Great, can we just go ahead and do that? Ill have to check with Margo. Ugh. So the e-mail dance continues for another couple of weeks which have by now turned into a month with frustration growing daily and the replies from Margo to my e-mails had gone from immediate to 3-4 days with me having to send a second e-mail before I get a reply. Now she has me doing things like checking tire pressure, measuring rear hub spacing, updating my iPad (which was one the first things she had me try in like day two or three). Please. It now clear the unit is defective and she is out of ideas. Crickets. So I place a second call on a Friday afternoon and again left a call back number and again was contacted within minutes by a person named Jeremy. I explained my frustration to him which he was completely sympathetic to because we are now going on six weeks, and was also told by him that in these situations they either send a replacement flywheel which they can do immediately or they can send a replacement unit which will take another month before theyre back in stock. Great, how soon can you send the new flywheel? I can process it today and have it sent expedited delivery for free Fantastic! Tuesday afternoon there was a box on my front porch with the new flywheel. I was e-mailed a link to a video that showed how to install the new flywheel which wasnt terribly complicated, installed it and it has been working flawlessly for a month now. So alls well that ends well but, why it took six plus weeks and untold hours of aggravation is mind boggling. Thank you Jeremy

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Megan Bush

google

5

Love their products, they are always forward thinking.

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Ray Alonzo

google

5

Phenomenal customer service! They'll go the extra mileand then some! A while back I had a minor issue with my older Wahoo RFKT and, more recently, my trainer. I had no issue contacting Wahoo by phone. My emails were answered promptly, sometimes within hours. The individuals I spoke and corresponded with were all very professional, personable, and genuinely caring (I have never experienced this type of after-sales support). They listened and were open to suggestions. Wahoo doesn't just guarantee their products, but truly care for their customer. I could not be more pleased with the outcome and I would not hesitate to recommend any of their products. Your loyal WAHOO customer.

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Krystian Adamowicz

google

Hi, thank you for the feedback. Wahoo greatly values and appreciates the feedback of our users as we strive to create an experience that can be enjoyed by all. Please contact our customer service team at support.wahoofitness.com to further discuss your inquiry.

1603819805

1

a company that artificially limits the possibilities of its equipment through software. Users of Elemnt devices were forbidden to freely change the wheel diameter while controlling the interactive trainer. A shameful practice!