Khadi, Thank you for your review. Please accept our most sincerest apologies. We would appreciate any details to help us improve, so please contact us at your earliest convenience. Kindest regards, The domain at Kirby team.
1639924529
1
Horrible costumer service they usually waste your time
Ryan, we understand your frustrations. We have protocols in please regarding the hallway carpets. We apologize that they may not be up to par. We would love to have you renew your lease contract with us. We are available at anytime should you care to further discuss your concerns and renewal options.
1564005902
2
All I can say is I will not be renewing my lease unless the carpet in the hallways is replaced, the floor in the gym cleaned and maintained and automatic air fresheners placed in the hallways to help overcome the horrible smells of everyone's cooking. I can also say other than replacing the absolute filthy carpet in the hallways the elevator corridors could be finished so it would not look like you are walking into a janitors closet when exiting or entering.
I love it here! We just moved in a month ago and all has been well. I really love our new home. They have so many floorpan options, it was hard to chose. It is quiet and our neighbors are very nice.
Greetings A G, Thank you for taking the time to share your experience. Hearing that your experience at Domain at Kirby went well really makes our day. Our goal will always be to provide the best experience and we love knowing yours was no different. See you soon!
1650934519
5
I havent had one single issue since leasing a unit here. The staff is super helpful and always so sweet. I primarily dealt with Chard and he was so very patient with me. My brother and I have an airbnb unit so of course I asked a million questions while moving in. He showed me multiple times how to get to our unit from the leasing office and helped guide me on keycafe setup. I mean he is just the best!! He willing assisted with absolutely any and evey concern we had. Customer service is amazing. I couldn't ask for anything more. Highly recommend this complex!
Good Morning Regan, I apologize that you feel this way, all issues are addressed at our earliest convenience and we have not had any reports for months. I have checked previous correspondence and I have not had any complaints, also the current conditions of the gates are in working order and have been for months. if you ever happen to notice anything please call the office at 713.393.9797 or you can email me directly at [email protected] and I would be happy to help.
1654027120
1
Individual apartments are great for the price, but theres a catch. The complex is not at all secured. There are hardly any security cameras. The garage door is frequently broken (at least once every two weeks), forcing them to leave it perpetually open in order to allow residents into parking garage. This allows unauthorized people into the residence, resulting in several, frequent break-ins and burglaries (mostly in the garage). Car windows broken daily, tires stolen (leaving cars on cinderblocks) weekly, and one in ten packages being stolen. The admin team are absolutely terrible (except Chard). They refuse to do anything about any of this, yet they avert their time to painting the garage walls red or power washing 9 square feet of concrete.
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