Sewartrageous reviews

1405364641

ActionTime ATUSA

google

As a business, we have to respond to some of the recent postings which have been listed, by users who never ordered any products or services from our company. At first read, it may seem that we are rude, unhelpful and the worst company on the planet, and that is absolutely not true. Unfortunately, there are potential customers that ask us to do all kinds of projects which for whatever reason cannot be done. Are we courteous in our responses? yes. Do we try to be helpful and give explanations as to why? yes. But regardless of what we say or how we say it, some people cannot accept "sorry, we cannot help you"; or "what you are asking for cannot be done", or "we do not offer that service". As a reason to post negative comments. Saying no to an inquiry, is not poor customer service, especially when you never ordered anything. Disparaging our company simply because you do not like the answers we give is not fair to us or other customers. Demanding immediate pricing over the telephone, but refusing to provide or email further details is not helpful to us or you, but its not a reason to post a negative review. As a business do we have multiple telephone numbers? Of course we do, we have multiple telephone lines, fax lines and alternative 800 numbers? Its not a bad thing, but its definitely not a reason to post something negative. Do we have 48 retail locations, absolutely not. But, if a customer asks for samples for sizing purposes, we most certainly have the ability to ship merchandise from 48 warehouse distribution centers nationwide, so that items can be delivered quickly. Working with dozens of name brand wholesale warehouse centers to pull products from also allows us to fulfill orders faster and provides more products for customers to choose from. Taking that information and twisting it out of context is not helpful to other customers who may see that as a huge positive. But its not a reason to post a negative comment. Have we made an occasional error on an order, of course, its rare, but it does happen. No business can claim otherwise. But we always rectify the situation promptly, send out replacements, issue refunds or offer future discounts. The amount of repeat business and reorders we get is enormous, and for good reason, because we offer quality work, competitive pricing and our customer service is what our paying customers love about us! We have thousands of customers and have printed millions of shirts and produced even more embroidered products. Unlike many other companies, we do not pay reputation management companies to post hundreds of false positive reviews in order to bury unacceptable reviews, what we ask is you try us, you will be pleasantly surprised!

1600956469

1

Very unhelpful

1454001000

Aaron Gaines

google

As a business, we have to respond to some of the recent postings which have been listed, by users who never ordered any products or services from our company. At first read, it may seem that we are rude, unhelpful and the worst company on the planet, and that is absolutely not true. Unfortunately, there are potential customers that ask us to do all kinds of projects which for whatever reason cannot be done. Are we courteous in our responses? yes. Do we try to be helpful and give explanations as to why? yes. But regardless of what we say or how we say it, some people cannot accept "sorry, we cannot help you"; or "what you are asking for cannot be done", or "we do not offer that service". As a reason to post negative comments. Saying no to an inquiry, is not poor customer service, especially when you never ordered anything. Disparaging our company simply because you do not like the answers we give is not fair to us or other customers. Demanding immediate pricing over the telephone, but refusing to provide or email further details is not helpful to us or you, but its not a reason to post a negative review. As a business do we have multiple telephone numbers? Of course we do, we have multiple telephone lines, fax lines and alternative 800 numbers? Its not a bad thing, but its definitely not a reason to post something negative. Do we have 48 retail locations, absolutely not. But, if a customer asks for samples for sizing purposes, we most certainly have the ability to ship merchandise from 48 warehouse distribution centers nationwide, so that items can be delivered quickly. Working with dozens of name brand wholesale warehouse centers to pull products from also allows us to fulfill orders faster and provides more products for customers to choose from. Taking that information and twisting it out of context is not helpful to other customers who may see that as a huge positive. But its not a reason to post a negative comment. Have we made an occasional error on an order, of course, its rare, but it does happen. No business can claim otherwise. But we always rectify the situation promptly, send out replacements, issue refunds or offer future discounts. The amount of repeat business and reorders we get is enormous, and for good reason, because we offer quality work, competitive pricing and our customer service is what our paying customers love about us! We have thousands of customers and have printed millions of shirts and produced even more embroidered products. Unlike many other companies, we do not pay reputation management companies to post hundreds of false positive reviews in order to bury unacceptable reviews, what we ask is you try us, you will be pleasantly surprised!

1600956398

1

Like every review states below, I also had a horrible experience with Larry. My company needed a single black hat with a rhinestoned logo that was made up of a simple serif font. My first email to this company stated, "Hello, I'd like to get a quote for how much it would cost apply the attached logo to a single black twill hat in ss-10 crystal rhinestones. If you have any questions please contact me via email. Thank you" Larry's response was as follows, "Aaron, Sorry, this font style cannot be converted to stones for placement on a hat. Thanks, Larry" No proper explanation or suggestion to make the plan work. When you go to a company, you expect them to be the experts of their craft and you rely on them to suggest alternatives, if your initial plan is not doable. What transpired after was a long series of back and forth emails where he states nothing helpful to us. In short, I'd look to a different company to get your project finished.

1465562322

John & Rachel Stahl

google

5

This is the first year we used SewArtrageous for our organization's apparel. Larry was extremely patient with my indecisiveness and spent time with me on the phone working out the best way to put my vision into reality. He was very knowledgeable about his products and color coordination. Everything was delivered on time and the quality of the work and the prices were great. We did order multiple style shirts, so the shades of grey varied slightly, but he did inform us of that, so it was expected. I will definitely recommend this company to other organizations and be using them for future orders.

1464139084

Seb Autorepair

google

5

Just ordered T-shirts from Larry and we love it, its perfect. Looks exactly like what we showed him. It was pretty fast too. Will do business again :)

1360785719

Kara Smedley

google

2

I ordered a dozen t-shirts and the quality varied from shirt to shirt- no two shirts looked the same and some were quite poor. The same design produced on the same computer and the same type of file looked completely awful on a different type of shirt- and Larry argued with me for hours saying that it was impossible and that it was my fault. He quite literally said that it was "impossible for shirts printed from the same design to turn out looking differently." Ahem, I beg to differ and can offer photographic evidence. He refused to refund my money or replace the shirt- terrible service.