Hi Petrer, thank you for taking the time to leave us a review. We are sorry that the hospitality of our team members has not met your expectations. We aim to give our guests the highest level of customer service through the Japanese concept of 'omotenashi' but we see this has not been achieved in your case. Thank you for bringing the matter to our attention and please accept our sincerest apologies. We will use your feedback to make improvements on our service and hope that you can give us another opportunity to provide you with a better experience in the future. Thank you once again for your feedback.
Hi William! Thank you very much for taking the time to write such a nice review. We are very happy to hear that you found your visit to Japan House London both informative and entertaining. We hope that we could help you immerse yourself in Japans rich and diverse culture during your visit, and we will continue to bring you the very best of Japanese art, design, gastronomy, innovation and technology. We look forward to welcoming you back soon.
1654890076
5
In two words, informative / entertaining. Further than that, Japan House is an experience that is welll worth a visit. There is no pressure, no hard sell, the staff are quiety there if required but will not get in the way of your exploration.
Hi Stefan! We are very happy to hear that you appreciate our items on display and enjoyed your visit to Japan House London. We will strive to bring you the very best of Japanese art, design, gastronomy, innovation and technology in the future too. We hope to see you again soon.
Interesting place and very informative of Japanese aesthetic. The service is very thin on the ground but it is a nice quiet place to relax with some very good Macha tea. I did not like however how the 2 security guards made you feel like you were going to steal something everywhere you were walking. Not a very nice feeling and very rude.
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