Hexxen reviews

1689347844

Devon Marshall

google

Thank you for sharing your perspective. We appreciate your feedback and understand your concerns regarding the situation. We value our clients and strive to provide the best possible service to meet their needs. While we acknowledge that the estimated return call time was not met, we would like to provide some context. As a large marketing and design agency with a significant number of active clients, our team members are often occupied with meetings, requests, and messages throughout the day. We genuinely make every effort to accommodate all requests and respond promptly. In this specific case, Maya, who was engaged in a meeting with one of our largest clients, reached out to you around 5 PM of the same day, immediately after the meeting concluded. She left a voicemail and also mentioned in the message that she would follow up with an email to schedule another convenient time for discussion. We apologize if there was any miscommunication regarding the exact response time, or if you expected something more in such a short turnaround time. Furthermore, we would like to address your concern about the email response. Maya sent the email first thing this morning, prior to your review being posted. We apologize if there was any delay in receiving the email, or if it went unnoticed. This makes two attempts before this review was posted within a 24 hour period to reach you. Both of which went unanswered. We understand your frustration and disappointment with the situation, and we genuinely strive to maintain a flawless record in terms of customer satisfaction. However, we believe it is essential to emphasize that your review, based on a single incident, may not accurately reflect the overall quality of our services or the dedication we have to our clients. We genuinely value your time and understand the importance of effective communication. At the same time, we kindly request that clients who reach out to us understand the demands on our team and appreciate their understanding in accommodating requests. We regret that you feel this way about our agency, and we respect your decision if you choose not to proceed with our services. We take pride in our longstanding reputation and strive to ensure that all clients, new or existing, are satisfied with our work. Thank you again for bringing your concerns to our attention. We genuinely appreciate feedback from our clients as it helps us improve our processes and better serve our valued customers. Best regards, - Dave

1689349873

1

As a small business owner seeking to redesign my website, I was excited to support a fellow local business. After reading positive reviews, I decided to reach out to Web Design and Company online for more information about their services. Maya, one of their representatives, inquired about my availability for a quick call to discuss my needs. I promptly informed her that I was available immediately or after 2:30 PM. Maya responded with a message stating that she would reach out to me around 3:45 or 4 PM. However, as the clock neared 4:45, I reluctantly gave up and left the office. It was later relayed to me by my assistant that Maya finally called at 5 PM, mentioning that she had been stuck in a meeting but would send an email with a proposal. Now, the next morning has arrived, and I have yet to receive any call or email. As someone who values punctuality and respects the commitments I make, I cannot express how deeply let down I am by their lack of consideration for my time. I had cleared my schedule and eagerly anticipated our meeting, only to be left waiting and feeling disrespected. This kind of behavior not only reflects poorly on their professionalism but also raises doubts about their ability to effectively handle web design projects. In good conscience, I cannot recommend the services of Web Design and Company to anyone. They have demonstrated a clear disregard for client satisfaction and respect for their clients' time. As a fellow small business owner, I firmly believe in supporting local businesses, but unfortunately, Web Design and Company fails to meet the standards one would expect. Spare yourself the frustration and seek out a web design company that truly values professionalism, reliability, and respects the time of their clients.

1405424614

Craig Backlund

google

Craig, Glad we were able to help you out. I know your situation was a unique one, and the existing website needed a lot of help. Very happy to hear you were pleased with our services!

1409784936

5

These guys know a lot about search optimization, and have the ability to educate you on the many different things that are going on in that ever-changing SEO world. I was very pleased with the service they provided to me, and would recommend anyone looking to boost their rankings to give them a shot.

1510273904

Scott Miles

google

5

Great company and great crew. They have done a great job for us so far.

1667316590

Mark St. George

google

Thank you for the kind words Mark! It was a pleasure working on the new website for the city of St. Louis, and we look forward to supporting you in the years to come!

1667329581

5

Orange Design is, simply put, the best. My organization contracted Orange to design and launch our website, and we couldn’t be happier or more impressed. The Orange Design & Company team puts customer service first, and backs up their world class support with the highest standards of professionalism. To place your trust in David Kley and his team, is to know that your project will be given the best. Give them a call today, and find out what amazing services Orange will provide for you!

1563535979

ELS Admin

google

5

My company has really enjoyed working with Web Design and Company. They have operated in a professional manner, and always given us options for our investments into our website. Their facilities are clean and well organized, which reflects directly to the level of service they have provided to us.