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Beverly Hills Car Club
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Beverly Hills Car Club reviews
Information about Beverly Hills Car Club
4,18
100 reviews
The opinions come from external websites
Last update: 09.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ4bWZhVFBREAE!2m1!1s0x0:0xbe5f844a740104e!3m1!1s2@1:CIHM0ogKEICAgID8mfaTPQ%7CCgsIxJPY-AUQ8JLyaA%7C?hl=en-US
Quinten Curtis
google
https://www.google.com/maps/place/?q=place_id:ChIJV1CKhOrFwoARThBAp0T45Qs
Dear Quinten, We are sorry we could not gain your satisfaction! We will own the initial miscommunication however, as soon as our manager found out about your inquiry, he got involved personally to make sure the transaction goes smoothly. We need to mention we did whatever you asked for. We made the car available for you (even though there was another buyer interested in the car) We put the car on hold for you without any deposit for 2 weeks. Our manager personally was in constant contact with you until your appointment, to make sure the car is ready for you when you get here. We also let you test drive the car by yourself (considering COVID-19 restrictions). We strongly encouraged a 3rd party inspection of your choice to have a peace of mind before your purchase. We are still here at your service and please let us know if there is anything else we can do for you to make things right. We know you have many choices to purchase your classic car nevertheless we greatly appreciate you considering us as one of your purchasing options. Sincerely, Beverly Hills Car Club
1597342426
1
Beyond disappointed with Beverly Hills Car Club customer service. I first reached out via email to simply ask If I was able to put a deposit down for a vehicle. No response. I then called in and talked to a sales rep. I explained to him I was out of town till August 1st but was extremely interested in a car they had and wanted to put a deposit down to hold it. Now I was very aware of the tall ask given they'd be holding a car for 3 weeks, but figured I mind as well ask. He said let me get your email and I'll ask my boss and get back to you. No response. A few days later I call in again and talk to another rep, Oliver. I also asked him if this was possible. I said "I completely understand this may be too tall of an ask, but please let me know as I'm very interested. (hence the deposit)." He too said let me ask my boss and I'll email you. No response. You have lost my trust as a buyer by simply not following up with an email. I could care less if you got back to me and said sorry we can't hold it that long. I knew it was a big ask to begin with. But what I have an issue with is I've reached out 3 times to get info and you have failed to respond. I'm what you call a very very hot lead.. I reached out on my own, asked to put a deposit down, and reached out three more times to follow up. As a sales rep.. I'm about as hot of a lead as you get.. and you ruined it. I will not be buying any car from you guys and will advise anybody in the market to steer clear from you. Such a shame for such a small task.. respond to an email.
1635446349
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNHdHZqUlJBEAE!2m1!1s0x0:0xbe5f844a740104e!3m1!1s2@1:CIHM0ogKEICAgICGtvjRRA%7CCgsIzdzriwYQgJyDaw%7C?hl=en-US
James LeViness
google
https://www.google.com/maps/place/?q=place_id:ChIJV1CKhOrFwoARThBAp0T45Qs
Dear James, Thank you for your review. We are really sorry the car did not meet your expectations. One of the reasons we welcome and strongly recommend a pre purchase inspection is to avoid any surprises. Your desired vehicle was a convertible Mustang listed for only $18750. We have other vehicles in stock in much better condition however price will be higher. Please contact our sales department and we can work together to find the car which matches your budget and liking. Thanks again for taking the time to post this review and looking forward to find the car you wish to have. Thank You Beverly Hills Car Club
1635459385
1
To begin, I don't normally do reviews but this was warranted! I was looking for a classic Mustang, been researching for last 8 months. Found one posted on the page for Beverly Hills Car Club, looked nice, clean paint, needed some TLC, maybe a #3 condition which I was ok with at my price point. One would expect some rust as the car is 50+ years old. They sent me nice/great videos of the car running, lights worked, wipers, turn signals, reverse lights all looked good. The sales posting photos had a few of the under carriage from a far, bit dark but looked reasonable. I sent an pre-purchase inspector to look at it and WOW.....the whole undercarriage is rot, dangerous structural damage, including welds in the A-Pillar...cheap sheet metal with self tapping screws to cover up more rust/rot. Shocked to think that a dealer in the classic car business would try and re-sell this as "a NJ Car that fortunately had been garaged it whole life". Meanwhile the thing looked like it was stored in the Atlantic Ocean. These guys are butchers, looking to sell at all costs...I don't recommend them. Zero integrity, will not disclose what should be. So glad I did my due diligence before pulling the trigger. Run away from this place....find a car somewhere else.
1646690921
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNXLTdUQjl3RRAB!2m1!1s0x0:0xbe5f844a740104e!3m1!1s2@1:CIHM0ogKEICAgICW-7TB9wE%7CCgsI6YSakQYQ8K_eJg%7C?hl=en-US
Rosalina Deatherage
google
https://www.google.com/maps/place/?q=place_id:ChIJV1CKhOrFwoARThBAp0T45Qs
Thank You Rosalina!
1648070100
5
Luxury car inventory is amazingly huge..unfortunately we did not find what we are looking for
1589478127
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURja0xfaFVREAE!2m1!1s0x0:0xbe5f844a740104e!3m1!1s2@1:CIHM0ogKEICAgIDckL_hUQ%7CCgwI74X29QUQoJeQuwI%7C?hl=en-US
REMI B
google
https://www.google.com/maps/place/?q=place_id:ChIJV1CKhOrFwoARThBAp0T45Qs
5
Excellent je ne regrette pas de leur avoir fait confiance, merci Mr MANOS et aussi toute son équipe , Bravo pour votre travail
1646893791
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNXcjVqckNREAE!2m1!1s0x0:0xbe5f844a740104e!3m1!1s2@1:CIHM0ogKEICAgICWr5jrCQ%7CCgsI37WmkQYQwMPZQw%7C?hl=en-US
Rod Carlson
google
https://www.google.com/maps/place/?q=place_id:ChIJV1CKhOrFwoARThBAp0T45Qs
Hello Rod, Our customers' satisfaction is extremely important to us. Please contact us and speak to our manager to clarify and resolve any shortcoming which might exist. Looking forward to hearing from you. Thanks
1649183522
1
I bought a car. They withheld a lot of flaws from the car in the initial purchase. I buy cars all across the country from many reputable dealer ships and Ive never experienced such a miss leading group of people. I wish you all the best, however, you guys should step it up a notch as to not take advantage of your customers
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