Terrible customer service!! The man could not help me with a service that they were advertising. I sent something via their store 4 days ago and I got an email today from the company that I was shipping to that they have not yet received anything. I have been calling them all day long today and not once was the phone answered. Everyone there seems incompetent.
Jim and Ivan gave our company 'excellent' service, price. Their communication (phone & email) was perfect. We are located in Florida and were attending a tradeshow in Atlanta. We had a large amount of Posters needed in just a couple days some were very large. They quoted, quickly, and then completed and delivered the order above what was asked. They even thoughtfully included hand sanitizer etc....to be helpful. When one of their machines broke down that would handle making one of our very large posters...they still went ahead and upgraded the poster and met the need with a higher priced finished poster without charging the difference. This was a rush order and it had inconvenient delivery needs but they still handled it graciously (they had to wait an hour to make sure our posters were going to be delivered properly to us by the people at the tradeshow)....They could have just dropped them off and left. They sent us pictures by email of the posters before they were delivered. That is very helpful when you are ordering out of state. Thank you Jim and Ivan! (from Candy and Jenn @ Creative Catalog Concepts, in Central Florida.) We absolutely would use their service again when needed!
Misleading price quote. Rude post sale remarks about how we just did not understand including hanging up on us, and the topper was the follow up email stating how much better their pricing was yet quoted $100 less than we were charged. Just avoid the headache and go elsewhere.
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