I usually don't write reviews unless I've received outstanding or terrible service. I came in a week before Christmas to inquire about having one item embroidered. To preface, I knew my chances of being helped by Christmas were slim, I am not an angry customer who is writing a scathing review just to be malicious. I'm not sure what his name is, but it is an older heavy set gentlemen who gave me terrible service. He, in a confrontational manner, asked me what I wanted, to quote him, "What do you want?" I proceeded to inform him and at the end of my spiel, he says, "I can't do anything for you." Again, I knew going in this was a likely response I'd hear. My issue is the lack of care and intent that should be with every customer. I'm not sure if he was having a bad day or what, still doesn't excuse the way he talked to me. HOW you treat your customer is important, and today EmbroidMe lost a potential customer forever.w
The owner/guy over the phone is cocky and too swift to dismiss & discredit the competition store, using words as "crap" etc.. Definitely not a good start with prospective customers looking for competitive quotes...
Stan is the man! I have brought several orders to him for student club t-shirts, and he and his staff have consistently delivered quality at a great price! Would give this business 10 stars if I could!
The owner Stan is very rude and put me and my clothing company down in every breath he took explaining how heat pressing is better then screen printing and he wouldn't touch my design with a 10 foot pole. But I've already sold over 500 shirts though. Also said that I wouldn't make it with my business. Who talks to customers this way? Just bad bad business. He just lost a good customer that orders alot of merchandise.
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