Very poor customer service and constantly changing policy. Only two weeks ago, I came in and was able to pick up a package for free (normally there is a $10 charge) that had arrived only 30 minutes before. Today when my girlfriend went in to pick up our packages she was charged $30 and told that all packages must be held for 24 hours before being able to be picked up. This is a huge problem, as many people can not afford to stay in town for an additional day just to wait for them to hold your package unnecessarily.
Complete rip off! I had a very small package delivered by Fed Ex here while I was visiting Sedona. I picked it up 30 minutes after delivery and they charged me $10 just to hold it. For 30 minutes!!! I can understand charging a fee for anything longer than a day, but not when someone picks up their package immediately. They are just taking advantage of people in tight spots. Avoid this place!
I bought a couple of antique/vintage items at an estate sale while visiting Sedona. Although I had issues with Fedex, it finally got here. The packaging was incredible! I greatly appreciate the handling and care they took to package my items. The man who handled the transaction was very friendly and helpful.
Very important place. I Had to ship some supplements to AZ and they were accommodating and convenient.
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