My first encounter with them I ordered product labels and they changed the size and lay out of the label without explanation. However once completed the labels did look very nice so I stuck with them. A few months later, I ordered a banner. they printed the wrong logo on the banner so it had to be redone and I did not have it for the first day of an event In which I was participating . More recently when I reordered product labels for my small business, they didn't get the quantity correct. When I discovered my most recent order was 324 labels short I was told it's because I order my labels differently than other customers (so it's my fault?) Even though they confirmed the final quantity with me in writing via email one day prior to pickup.
Have used Printmaster numerous times over the years and have never had an issue. Tim and Mark are top notch and always accommodate my needs. Thanks for the great merch!
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