James - Thanks for reaching out, and I am very sorry for the issues with this fraudulent order. We never want any customer to have an experience like this and would love to dive in further. Please feel free to contact me at [email protected], and I'll be happy to make things right. Justin D. - Director of Customer Experience
1654611979
1
Someone made an order with my name and account and when I sent several emails informing them of this, they never responded! Guess they don't care if you get hacked. I would not trust this company to keep your info secure.
Thanks Erin! We appreciate the kind words. We're thankful for your business and look forward to working with you again soon! Ethan K - Customer Experience Specialist
1654104209
5
Sweetwater had exactly what we were looking for at a great price, and they shipped our order right away. Their customer service is friendly and knowledgeable. We will definitely be ordering from Sweetwater again!
Thank you, Rafer! We're thrilled you had such a positive experience, and we appreciate your kind words for Shawn! I'll be sure to pass your feedback on to him. We look forward to having the chance to serve you again in the future. Ethan K - Customer Experience Specialist
1654695563
5
Sweetwater Sound has amazing customer service. I ordered the wrong part/adapter for a mic i ordered and couldn't use it. Shawn made it right. He dug deep and did the research to find exactly what I needed and sent the part to me with free shipping. I'm grateful to them. They are top-notch. I live out of state and will always buy from them. Shawn is the best!
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