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Glyn Hopkin Group
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Glyn Hopkin Group reviews
Information about Glyn Hopkin Group
4,30
351 reviews
The opinions come from external websites
Last update: 08.11.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNXX29yNklBEAE!2m1!1s0x0:0x51f959d6ed6f76f1!3m1!1s2@1:CIHM0ogKEICAgICW_or6IA%7CCgwI3pnzkAYQ6NGbxwM%7C?hl=en-US
peter Workman
google
https://www.google.com/maps/place/?q=place_id:ChIJP0UipI7r2EcR8XZv7dZZ-VE
We are sorry to read your review Peter and apologise for the poor communication. We understand that you have now been contacted in response to your experience, please do not hesitate to contact us if you need any further assistance.
1646128707
1
I arrived at appointment time 10-30 am wrote on sheet shown that I will be waiting with car as arranged sat down with salesman to view possible new car, then sat waiting for car to be done 2pm showroom assistant asked what I was waiting for explained to him. he said o I have rung you at home 12-15 to to tell you about your car. nobody at home so sitting waiting and waiting??????????
1598638021
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Charliebrook South East
google
https://www.google.com/maps/place/?q=place_id:ChIJmQkWOMrr2EcRKv6EMBYMwU8
thank you for your review we are sorry you did not gve us 5 stars please contact customer.care @glynhopkin.com so we can discuss this with you
1602579063
1
Order parts for the suspension on my fiat idea 54 plate as these parts I could only get from the main dealer got told they would be ready to collect in 2 days so ring 2 days later to find out that 2 of the parts have to be shipped from Italy so would be another 5 days at least so today 19/08/2020 I ring to be told my parts are ready to collect yay can get my car back on the road drive the 21 miles to glen hopkins to be told 1 a part hasn't arrived won't be there till at least Friday then see the invoice and they have only ordered 1 of each part but I'm changing both front suspension so will need two of each part and 4 of each of the nuts and bolts so now got to pay over double what I was quoted when I said on the phone how many I needed as I was changing both sides so have gotta wait even longer plus another 41 mile round trip to Chelmsford very annoyed as asked if I could take what was already there pay for the whole order there and then and have the rest delivered to my address saving the second round trip to be told sorry we don't do deliveries not even a bit of leaway to make up for there mistake thought main dealers where meant to set an example and you should be able to put your trust in them very disappointed with the service. Steve Update get a call the day after posting the above review to say when my parts come in they will ring me for address details and get a driver to deliver the parts so some comprise so a week later today my parts turn up but no phone call to say they on there way so wife had to rush home to meet the guy only to find that they have again messed up and only ordered 2 of 4 of the parts I need (again doing both sides of the front suspension) so call up to be told that they got the nuts I need but not the screws so gotta wait till Monday now for the parts. Update number 2. So just finished dinner and get a knock at the door and it's Mick the driver with my missing parts very unexpected but nice suprise this man needs some real appreciation and some form of thank you from his boss as he has done this in his own time as he promised yesterday to get the missing parts to me Glyn Hopkin need more employees like Mick in there ranks so I'm gonna say thank you so much Mick top man. So tomorrow I will be getting my car back on the road all thanks to Mick the driver .
1559588631
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Graham Hatherill
google
https://www.google.com/maps/place/?q=place_id:ChIJmQkWOMrr2EcRKv6EMBYMwU8
Thank you so much for your 5* review and great comments about George and our team at Chelmsford, we have passed your thanks onto all concerned. We have also passed your feedback to the team at Bishops Stortford for their attention and apologise that you received such poor service there. Thank you for giving us another chance!
1559638132
5
After my partner and I having the worst ever experience in buying her "dream" car from Bishops Stortford branch,we have had the pleasure of getting to know the staff at chelmsford quite well,as they properly know their products. George Buxton has been an absolute godsend,and restored our faith in both the brand and the company in what has been an extremely distressing situation for my partner losing sleep and various days off from work. We can recommend both George and chelmsford highly worthy of 5* ,unlike stortford whos sales dept and manager really dont deserve a rating
1612536147
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUN5dWU3QVJnEAE!2m1!1s0x0:0x1e1870e2e6c4e5d3!3m1!1s2@1:CIHM0ogKEICAgICyue7ARg%7CCgsI07L1gAYQuNuWfA%7C?hl=en-US
Lorraine Johnson
google
https://www.google.com/maps/place/?q=place_id:ChIJ3Qfo26U9dkgR0-XE5uJwGB4
Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
1612778898
5
I have just purchased a new Dacia Duster for my son. With the help from Josan and Amin everything went through without any hassle. Both were absolutely fabulous and always on the end of the phone ir contact via email with quick response. I would recommend if you are buying a Dacia from Glyn Hopkins Dacia at St. Albans then you get into charge with either of these guys. I rate them as a 10/10. Thank you both again
1608390529
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Paul Cantley
google
https://www.google.com/maps/place/?q=place_id:ChIJvWJA5R_r2EcRSs_RKi2qzxA
thank you for your review we are sorry you could not score us 5 stars plese contact [email protected] so we can discuss this directly
1608538893
2
Not very honest....selling a demo car. Apparently it can't have the manufacturers warranty because it's a Demo car. Other Alfa dealers are puzzled about why..... I don't think I trust people like that. Shame, I drove 2 hours to see a dud vehicle.
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